1. Introduction
Albright Photo Restoration ("we," "us," or "our") is committed to protecting the privacy and security of the personal information entrusted to us by our clients and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at www.albrightrestoe.com (the "Site") or engage our photo restoration services.
We understand that the photographs and personal information you share with us are deeply meaningful. We treat all client data with the same care and respect we give to the cherished memories we help restore.
2. Information We Collect
2.1 Information You Provide Directly
When you contact us or use our services, we may collect the following information:
- Full name
- Email address
- Phone number (when provided voluntarily)
- Mailing address (when required for physical deliveries)
- Photographs submitted for restoration, including any metadata embedded within them
- Messages, instructions, and correspondence related to restoration projects
- Any other information you choose to provide in communications with us
2.2 Information Collected Automatically
When you visit our Site, we may automatically collect certain technical information, including:
- IP address and approximate geographic location
- Browser type and version
- Operating system
- Referring website or source
- Pages visited, time spent on pages, and navigation patterns
- Date and time of visits
- Device type and screen resolution
2.3 Cookies and Similar Technologies
Our Site uses cookies and similar tracking technologies. For detailed information about the cookies we use, please refer to our Cookie Policy.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To provide, maintain, and improve our photo restoration services
- To communicate with you about your restoration projects, respond to enquiries, and provide customer support
- To process and fulfil service requests
- To send administrative communications, such as project updates and service notifications
- To analyse website usage and improve the functionality and user experience of our Site
- To protect our rights, privacy, safety, or property, and that of our clients
- To comply with applicable legal obligations
4. How We Protect Your Photographs
We recognise that the photographs you entrust to us hold immense personal and sentimental value. We implement the following safeguards:
- All submitted photographs are stored on encrypted, access-controlled systems
- Access to client photographs is restricted to authorised restoration personnel only
- We do not share, publish, or use your photographs for marketing or promotional purposes without your explicit written consent
- Digital copies of your photographs are securely deleted from our systems within 90 days of project completion, unless you request otherwise
- Physical media is returned or securely disposed of upon project completion
5. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:
- Service Providers: We may share information with trusted third-party service providers who assist us in operating our website and conducting our business, subject to confidentiality obligations
- Legal Requirements: We may disclose information when required by law, regulation, legal process, or governmental request
- Protection of Rights: We may disclose information to protect the rights, property, or safety of Albright Photo Restoration, our clients, or others
- Business Transfers: In the event of a merger, acquisition, or sale of assets, client information may be transferred as part of the business assets
6. Data Retention
We retain personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Specifically:
- Contact information and correspondence: Retained for up to 3 years after last interaction
- Photographs and project files: Securely deleted within 90 days of project completion
- Website usage data: Retained for up to 26 months
- Financial records: Retained as required by applicable tax and accounting regulations
7. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, including:
- The right to access the personal information we hold about you
- The right to request correction of inaccurate information
- The right to request deletion of your personal information
- The right to object to or restrict certain processing activities
- The right to data portability
- The right to withdraw consent where processing is based on consent
To exercise any of these rights, please contact us using the details provided below. We will respond to your request within 30 days.
8. Children's Privacy
Our Site and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information promptly.
9. Third-Party Links
Our Site may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.
10. Security Measures
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:
- SSL/TLS encryption for data transmission
- Encrypted storage for sensitive data and photographs
- Regular security assessments and updates
- Access controls and authentication protocols
- Employee training on data protection best practices
While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.
11. International Data Transfers
Our operations are primarily based in the United States. If you are located outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your jurisdiction.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. We will post the updated policy on this page with a revised "Last updated" date. We encourage you to review this policy periodically.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Albright Photo Restoration
312 Elm Street, Suite 205
Burlington, VT 05401, USA
Email: [email protected]
Phone: +1 (802) 555-0147